Mitel: Contact Centers
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Mitel Contact Center Solutions
Mitel Contact Center Solutions enable you to enhance customer service while minimizing
contact center costs. They allow businesses to handle customer inquiries quickly
and efficiently, and empower managers to improve business processes.
Businesses come in all sizes and their contact center requirements and capabilities
vary greatly. To meet the scale, feature and price point requirements of all formal
contact centers Mitel’s Contact Center Solutions are offered in two packages:
- Mitel Contact Center Enterprise Edition
Mitel Contact Center Enterprise Edition is a scalable, resilient, and virtual solution
for highly sophisticated contact centers of all sizes across one or more locations.
- Mitel Contact Center Business Edition
Mitel Contact Center Business Edition is designed for individual/single site contact
centers that have 25 or fewer agents and focused application needs.
As customers' requirements evolve and grow over time they can easily and cost-effectively
upgrade from Business Edition to Enterprise Edition.
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